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FAQ


Q: What is the method of enjoying New Orleans Roast coffee at home?
A: The best way to enjoy New Orleans Roast is to measure two tablespoons of ground coffee per six ounces of filtered water.

Q: What is the best method to store coffee?
A: The best method to preserve freshness is to store your coffee in an airtight opaque container in a cool, dry place.

Q: What is your coffee membership program?
A: The New Orleans Roast coffee membership is a convenient way to have fresh coffee delivered to your door. Plus, you’ll save 5% on each order!

Q: What is your coffee membership cancellation policy?
A: If you’re not 100% satisfied with your New Orleans Roast coffee membership, go to the ‘My Account’ page and change your recurring order settings.

Q: How do I make changes and/or cancel orders after submission?
A: Please email orders@neworleansroast.com with any questions regarding your order. 

Q: What payment methods are accepted?
A: New Orleans Roast currently accepts Visa, MasterCard, American Express, and Discover for online payments.

Q: How do I know my credit card information is secure?
A: When placing an order with New Orleans Roast, information is placed through a secure serve that is certified Level 1 PCI DSS compliant.

Q: What is your return & exchange policy?
A: New Orleans Roast accepts unopened and unused product within 30 days of the invoice date for a full exchange of the merchandise value, refunded in the original form of payment less appropriate adjustments for shipping and handling. Packages must be returned prepaid. Pack and seal your package securely and return to:

New Orleans Roast

attn: Returns and Exchanges

2700 N. Peters St.

New Orleans, LA 70117